WuwenAI
Serve global customers faster
AI replies first, your team follows up. Omnichannel inbox, live translation and CRM — one workspace.
Trusted by teams worldwide
- 8+
- Social channels
- 99.9%
- Uptime
- 100+
- Languages
- < 3s
- Average response
Core capabilities
Eight capabilities in one workspace: omnichannel inbox, AI agent, automation, collaboration, analytics, live translation, channel tracking and CRM.
Omnichannel inbox
Connect WhatsApp, Telegram, LINE, Facebook, Instagram and more in one workspace, so the team can handle every message without switching platforms or accounts.
See details →AI agent
AI reads the question, drafts or polishes replies, and handles common inquiries so agents spend less time on repeats and respond faster.
See details →Automation
Trigger greetings, replies and assignment from keywords, customer behavior or business rules so standard service runs by itself and costs less manual time.
See details →Team collaboration
Several agents can share the same conversations—assign chats, add notes, use shortcuts and pass context so handoffs stay clean.
See details →Analytics
See inquiries, conversations, agent workload and business metrics in visual reports, so operations and management can decide from data.
See details →Live translation
Translate messages both ways in real time so agents can serve customers accurately without speaking their language.
See details →Channel tracking
Record where customers come from via links and QR codes. Separate ads, promoters and campaigns to measure acquisition and conversion.
See details →CRM
Keep profiles, tags, notes, follow-ups and chat history in one customer record so the team can follow up and manage accounts in detail.
See details →What actually happens in the workspace
Customers arrive from social channels. AI greets first, humans step in when needed, with translation and CRM attached to the thread.
Shared inbox
WhatsApp, Telegram and LINE land in one workspace.
AI replies first
Common questions get a draft instantly; agents take the hard cases.
Translate as you chat
Agents write in their language; customers read theirs. History stays on the profile.
Solutions
Playbooks for WhatsApp operations, social commerce, cross-border support, B2B inquiries, SaaS, email, chatbots, team management and the WhatsApp API.
WhatsApp operations
Manage multiple WhatsApp accounts and conversations in one place, with translation, tags, shortcuts and teamwork to improve speed and conversion.
See details →Social commerce solution
Bring social-channel inquiries into one flow from first chat to close, so social commerce teams sell without losing the thread.
See details →Cross-border ecommerce support
Built for multilingual, multi-platform ecommerce support: live translation, a shared inbox and customer records so global service stays fast.
See details →B2B inquiry management
Capture inquiries from every channel, keep status and history in one place, and help sales follow every lead through to a close.
See details →SaaS customer support
Handle product questions, usage issues and after-sales in one place, with collaboration, records and analytics for a tighter SaaS support stack.
See details →Email management
Manage customer email next to profiles and past chats, so agents see the full context and reply faster.
See details →Chatbot solution
AI recognizes common questions and replies around the clock, so agents spend less time on repeats.
See details →Team management solution
Manage agent accounts, assignment and the service process, with teamwork and workload stats so leads can see how the team is performing.
See details →WhatsApp API solution
Connect the official WhatsApp Business API for enterprise messaging, support and system integration at scale.
See details →Security & compliance
Customer stories
Feedback from teams running global support
After WuwenAI, response speed rose 80% and CSAT followed. One inbox doubled team throughput.
The AI-powered auto-replies handle 60% of our inquiries automatically. Our team can now focus on high-value customer interactions.
WhatsApp, Telegram and LINE now live in one place. Analytics helped us tighten the support playbook.
We reduced our customer support costs by 45% while improving response quality. The real-time translation feature is a game-changer for our international business.
Ready to raise the bar on customer service?
Start with WuwenAI and run omnichannel AI support in one place.