AI agent
AI reads the question, drafts or polishes replies, and handles common inquiries so agents spend less time on repeats and respond faster.
Capabilities
AI replies
Reply 24/7, typically within three seconds
Intent detection
Detect intent and match the best reply
Knowledge base
Learn from your knowledge base to stay accurate
Multilingual replies
Reply in 100+ languages
Human handoff
Hand complex cases to a human agent
Reply suggestions
Suggest replies so agents work faster