Automation
Trigger greetings, replies and assignment from keywords, customer behavior or business rules so standard service runs by itself and costs less manual time.
Capabilities
Workflow editor
Build workflows visually, no code required
Triggers
Trigger on keywords, time or channel
Auto assignment
Assign new chats to the right teammate
Auto tagging
Tag conversations from their content
Scheduled jobs
Schedule messages or auto-close conversations
Webhooks
Connect external systems with webhooks