隐私政策 · Privacy Policy

当商家安装本应用、且其店铺访客与聊天插件互动时，我们可能收集以下信息：

• 账户信息：商家注册时提供的电子邮件地址、用户名、公司名称等。
• 聊天记录：访客与（AI）客服之间的对话内容、图片及文件，用于提供客服服务。
• 访客 IP 地址与位置：用于判断访客大致位置、提供本地化服务与防滥用。
• 浏览器语言：用于自动以访客偏好语言回复。
• 设备信息：User-Agent 解析出的操作系统、浏览器类型、设备类型。
• 页面浏览行为：访客访问的页面 URL 与标题、各页停留时长、来源 URL（referrer）及来源类型。
• 商家主动传入的访客身份（可选）：当商家通过集成参数传入时，可能包含访客姓名、邮箱、手机号、头像或自定义标识。

• 提供、维护并改进客服与 AI 智能回复服务。
• 提升 AI 模型的准确性与回复质量。
• 为商家生成分析报告与服务报告。
• 检测、预防与解决技术问题及安全风险，防止滥用。
• 遵守法律法规的要求。

所有数据存储在位于新加坡的安全服务器上。我们采用行业标准的安全技术与管理措施：

• 数据传输使用 TLS/SSL（HTTPS）加密。
• 敏感数据静态存储使用 AES-256 加密。
• 实施严格的数据访问权限控制，并定期进行安全审计。

我们不会出售、出租或交易您的个人信息。仅在以下情况下可能共享：

• 获得您的明确同意。
• 法律法规要求，或响应政府机关的强制性要求。
• 为保护用户的合法权利与安全。
• 与受信赖的服务合作伙伴（如云存储、支付处理）合作，且其同意遵守本政策。

根据 Shopify 要求及适用的隐私法律，我们支持以下合规请求：

• 客户数据请求：商家可联系我们，请求获取其店铺客户数据副本。
• 客户数据删除：收到删除请求后，我们会删除对应客户数据。
• 商店数据删除：商家卸载本应用后，我们会删除该店铺的相关数据。

上述删除均为硬删除（彻底删除，而非标记）。如需行使权利，请通过下方邮箱联系我们。

我们会在商家持续使用本服务期间保留聊天记录及相关数据，以便提供服务； 当商家停止使用本服务、卸载本应用或请求删除时，我们会删除相应数据。

我们使用 Cookie 及类似技术（如 localStorage）来识别访客会话、记住偏好设置并分析使用情况。您可以通过浏览器设置拒绝或删除，但这可能影响部分功能体验。

本平台可集成 Shopify 及 WhatsApp、Facebook Messenger、Telegram、LINE 等第三方平台。当您使用相关渠道功能时，对应第三方平台的隐私政策亦同时适用，建议您一并阅读。

本应用面向企业用户，不面向 13 岁以下儿童。我们不会故意收集儿童的个人信息；如发现误收集，将及时删除。

我们可能不时更新本隐私政策。更新后的政策将在本页面发布；重大变更时，我们会通过电子邮件或应用内通知告知商家。继续使用即表示您同意更新后的政策。

如您对本隐私政策有任何疑问或建议，请通过以下方式联系我们：

When a merchant installs the App and its store visitors interact with the chat widget, we may collect:

• Account information: email address, username, and company name provided at sign-up.
• Chat records: conversation content, images, and files between visitors and (AI) agents, used to provide support.
• Visitor IP address & location: to estimate location, localize service, and prevent abuse.
• Browser language: to reply automatically in the visitor's preferred language.
• Device information: operating system, browser, and device type derived from the User-Agent.
• Browsing behavior: page URLs and titles visited, dwell time per page, referrer URL and source type.
• Merchant-provided visitor identity (optional): when passed by the merchant via integration parameters, may include visitor name, email, phone, avatar, or a custom identifier.

• Provide, maintain, and improve customer service and AI replies.
• Improve the accuracy and quality of our AI models.
• Generate analytics and service reports for merchants.
• Detect, prevent, and resolve technical and security issues, and prevent abuse.
• Comply with legal obligations.

All data is stored on secure servers located in Singapore. We apply industry-standard safeguards:

• Data in transit is encrypted with TLS/SSL (HTTPS).
• Sensitive data at rest is encrypted with AES-256.
• Strict access controls and regular security audits.

We do not sell, rent, or trade your personal information. We may share data only:

• With your explicit consent.
• When required by law or a mandatory governmental request.
• To protect users' legitimate rights and safety.
• With trusted service partners (e.g., cloud storage, payment processing) bound by this policy.

In accordance with Shopify's requirements and applicable privacy laws, we support:

• Customer data request: merchants may contact us to request a copy of their customers' data.
• Customer redaction: upon request, we delete the corresponding customer data.
• Shop redaction: after a merchant uninstalls the App, we delete the store's related data.

All deletions are hard deletions. To exercise these rights, contact us at the email below.

We retain chat records and related data while the merchant continues to use the service. When the merchant stops using the service, uninstalls the App, or requests deletion, we delete the corresponding data.

We use cookies and similar technologies (e.g., localStorage) to identify visitor sessions, remember preferences, and analyze usage. You may refuse or delete them via your browser, which may affect some features.

The platform may integrate with Shopify, WhatsApp, Facebook Messenger, Telegram, LINE, and others. When you use those channels, the respective third party's privacy policy also applies; please review them as well.

The App is intended for business users and is not directed to children under 13. We do not knowingly collect children's personal information; if we discover such data, we will delete it promptly.

We may update this Privacy Policy from time to time. Updates will be posted on this page; for material changes, we will notify merchants by email or in-app notice. Continued use indicates acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: